Should we decide “what’s right” for the client?

Do you agree that it is strange to come to a therapist (for example) for a diagnosis of acute abdominal pain, and then after hearing “urgently for surgery, it’s appendicitis,” to refuse. And ask “doctor, just prescribe me a painkiller, why didn’t you offer me options?”.
We’ve come a long way from “we do what we’re told, as long as we get paid for it”, to standing up for our own position. It used to be, about six years ago, that we would take any job that brought in money. And in terms of the doctor example, we would of course take money and write a prescription 🙂
And work in the style of “screw the button, and now unscrew the button” was also. Well the client’s wish is the law, right? If the client doesn’t want (isn’t ready, doesn’t see the benefit) in a global cleanup (surgery), but just wants “here’s a green field” (a pill to take the pain away)? And even willing to pay for it? The 1C franchise agreement doesn’t involve the Hippocratic oath, so you can have a pill.

We’ve done all sorts of things. Sometimes they broke standard configurations, created some crazy and strange additions. The client asked for it, insisted on it. Fortunately it was so long ago that we are not ashamed of it anymore.
We’ve matured now, and our customers are a bit bigger (one would hope the market in general matures as well). Many already want “order”, “cleanliness”, “typical and renewable”. Sometimes right at the entrance they say so (they say they have chosen us because of our approach, first diagnostics, development of change plan, restructuring of processes, typical configurations).

We have learned to say no. Sometimes we lose customers, along with their money, there are those who want the contractor to “just do what they say,” rather than ask questions and restore order. And most importantly, there are contractors for whom it is generally normal 🙂 Now we can afford to be principled.
Do you have any suggestions? – My client asks. Why just one long, expensive and complicated option?

• We can use this crutch here, it’s cheap and fast.
• You could use two crutches, a bit more expensive.
• You could do it the smart way, take it all apart down to the ground and then build it with drawings. Expensive and long.

Whether to offer options, shifting the responsibility for order (health) to the client. Or to insist on our suggestion, which we (at this point) feel is the right one. Despite the seeming “immediacy” and immediacy of the question – it certainly belongs to the business strategy. There is a strategy of “close the tables and sell the clock”, and within its framework, it is perfectly normal to do what the client says, whatever he says. Only it is not ours, not ours.